FREE SHIPPING ON ALL ORDERS
Featured
Accessories
Featured
Franchises
Accessories
Small Leather Goods
Search shoes, leather goods or accessories
If for any reason you are not satisfied with your purchase, you may return it free of charge for a refund of the purchase price within 14 days of receipt. Item(s) should be unworn, unused, and in their original packaging. Should you wish to return your order (in part or in full), please complete the following steps:
Please complete your return request here. Your order ID is 11 digits and starts with ‘MY’.
You will receive a consignment note via email from our customer service team.
Please print the consignment note and attach it to your return, pack & drop it off at the designated EasyParcel drop-off point.
Please ensure that the item(s) are well packed as we will not take responsibility for any damage during transit. Wrap the shoes neatly within the shoe box and place the shoe box into the larger carton sealing it. Should you no longer have the outer carton, please purchase an appropriate carton or bag. Do not use the shoe box as the return carton.
Your return can take up to 10 business days to reach us.
You will be notified via email when we have received your return package.
Your refund will be processed in the original form of payment within 2-10 business days, as soon as we have received your return package in the warehouse.
Your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.
At this time, my.ecco.com can only accept returns purchased through our website. All purchases made through a participating ECCO retailer or an ECCO retail store should be returned to their original place of purchase.
Should you have any questions in relation to returns, please contact us at our customer service email cs.my@ecco.com.
Returns FAQ
Just send your unused and unworn items to us within 14 days of shipment with the return receipt (on the back of the packing slip) included in your shipment. You may return it via reply paid for a refund of the purchase price my.ecco.com can only accept returns purchased through my.ecco.com.
Unfortunately, we do not accept online returns at any of our concept stores. For more information about returns, please click here.
Product(s) in new & original condition can be exchanged for a different size within 7 working days of receipt of delivery. Kindly drop us an email at cs.my@ecco.com with your preferred size to initiate an exchange (subject to stock availability). Do note that exchanges for a different model is not allowed due to inventory restrictions. Exchanges can only be processed in ECCO Concept Stores.
Service Need help? Send us an email with your question.
Related FAQs
Only ECCO Shoes that are made with GORE-TEX lining are waterproof.
ECCO's line of shoes utilizes a unique type of fit. Due to this, our shoes are able to fit a very wide variety of feet. ECCOs fit from heel to instep (not to the ball of the foot). We refer to this as the ECCO "Freedom Fit".
Conventional shoes fit across the width of your feet at the toes. This restricts the natural spreading of your toes under the pressure of walking. This "Freedom Fit" allows the toes to move freely as you walk.
We do not recommend this as laundry soap removes the softening agents in the leather. As a result, the leather can become hard and shrink.
Give the shoes plenty of time to dry. Remove the insole and let the shoes dry naturally and never expose them to artificial heat which can damage and distort them.
Sign up for email to receive the latest news from ECCO.
Need help?
If you have a question about size, fit, style, or your order, please get in touch with our Customer Service Team:
Mon - Fri 10:00am - 5:30pm
PH, Sat & Sun closed