What is an e-Invoice? An e-Invoice is a digital representation of a transaction between a supplier (i.e. ECCO) and a buyer. Similar to a traditional physical document, it contains the same essential information such as supplier and buyer details, item descriptions, quantities, prices (excluding tax), taxes, and the total amount, serving as a formal record for daily business operations.

When will e-Invoice be implemented? ECCO Malaysia has implemented e-invoicing effective 1 July 2025, as mandated by the Inland Revenue Board of Malaysia (IRBM). For more details, please visit the IRBM’s website.

How do I request for my e-Invoice?

• In-store purchases

  • Scan the QR code displayed on your physical receipt.

• Online purchases (my.ecco.com)

  • Click here or scan the QR code above.

What should I take note of when submitting my request? Please ensure all information provided is accurate. Requests must be submitted within 3 days from the receipt date (for in-store purchases) or the shipping date (for online purchases).

How will I know if my e-Invoice request is successful? You will receive a confirmation email at the email address you provided. Once your request has been validated, a separate email containing your e-Invoice will be sent to you.

Who do I contact for questions about e-Invoice? If you have any questions, please reach out to our Customer Service Team: cs.my@ecco.com