Information About Returns

If for any reason you are not satisfied with your online purchase, you can return the items for a full refund. You can easily return your item(s) to us via:

• Drop Point Return

• In-store Return

Return Policy

In order for a return to be accepted, it must meet the following conditions:

1. Items should be unworn and unused.

2. Items must be in their original state and packaging.

3. Returns must be initiated within 14 days of receiving the items. You can start the return process by either dropping off the parcel at any designated EasyParcel drop-off point, or at any of our Concept stores.

Drop Point Return:

1. Please complete your return request here. Your order ID is 11 digits and starts with ‘MY’.

2. You will receive a consignment note via email from our customer service team.

3. Please print the consignment note and attach it to your return, pack & drop it off at the designated EasyParcel drop-off point.

4. Please ensure that the item(s) are well packed as we will not take responsibility for any damage during transit. Wrap the shoes neatly within the shoe box and place the shoe box into the larger carton sealing it. Should you no longer have the outer carton, please purchase an appropriate carton or bag. Do not use the shoe box as the return carton.

In-store Return:

1. Bring the items and free gift (if applicable) in their original packaging to any of our Concept stores below:

   • Suria KLCC

   • Pavilion KL

   • TRX

   • The Gardens Mall

   • IOI City Mall

   • Gurney Plaza

   • Queensbay Mall

   • MidValley SouthKey

   • Johor Premium Outlet

2. Be sure to provide your order number, and NinjaVan tracking number to our friendly staff for processing.

3. Once the Return Policy has been met, you will receive an email as proof of return. Please note that refunds will only be processed through the payment service used for the original purchase. You will not receive your refund immediately at the store.

Refunds may take time

• Your refund will be processed after your returned items undergo inspection to ensure they meet our Return Policy. This quality check can take up to 10 business days.

• Once the return has been approved, your refund will be processed in the original form of payment within 2-10 business days. We do not provide cash refunds.

• Additional time may be required by our banking institution to process and post this transaction to your account upon receiving information from us.

At this time, returns are only accepted for purchases made through my.ecco.com.

Items purchased from participating ECCO retailers or ECCO retail stores should be returned to their original place of purchase.

Should you have any questions or need assistance, please contact us at our customer service email cs.my@ecco.com. We're here to help!