FREE DELIVERY & FREE RETURNS ON ALL ORDERS
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NOW ACCEPTING GRABPAY & APPLE PAY! SEAMLESS CHECKOUT AWAITS
ENJOY 12% OFF MIN. SPEND RM500 (CAPPED AT RM60) WITH PAYLATER BY GRAB. APPLY CODE 'PLONRM60'. T&CS APPLY.
FREE DELIVERY & FREE RETURNS ON ALL ORDERS
If for any reason you are not satisfied with your online purchase, you can return the items for a full refund. You can easily return your item(s) to us via:
Drop Point Return
In order for a return to be accepted, it must meet the following conditions:
Items should be unworn and unused.
Items must be in their original state and packaging.
Returns must be initiated within 14 days of receiving the items. You can start the return process by either dropping off the parcel at any designated EasyParcel drop-off point, or at any of our Concept stores.
Please complete your return request here. Your order ID is 11 digits and starts with ‘MY’.
You will receive a consignment note via email from our customer service team.
Please print the consignment note and attach it to your return, pack & drop it off at the designated EasyParcel drop-off point.
Please ensure that the item(s) are well packed as we will not take responsibility for any damage during transit. Wrap the shoes neatly within the shoe box and place the shoe box into the larger carton sealing it. Should you no longer have the outer carton, please purchase an appropriate carton or bag. Do not use the shoe box as the return carton.
Bring the items and free gift (if applicable) in their original packaging to any of our Concept stores below:
Suria KLCC
Pavilion KL
TRX
The Gardens Mall
IOI City Mall
Gurney Plaza
Queensbay Mall
MidValley SouthKey
Johor Premium Outlet
Be sure to provide your order number, and NinjaVan tracking number to our friendly staff for processing.
Once the Return Policy has been met, you will receive an email as proof of return. Please note that refunds will only be processed through the payment service used for the original purchase. You will not receive your refund immediately at the store.
Your refund will be processed after your returned items undergo inspection to ensure they meet our Return Policy. This quality check can take up to 10 business days.
Once the return has been approved, your refund will be processed in the original form of payment within 2-10 business days. We do not provide cash refunds.
Additional time may be required by our banking institution to process and post this transaction to your account upon receiving information from us.
At this time, returns are only accepted for purchases made through my.ecco.com.
Items purchased from participating ECCO retailers or ECCO retail stores should be returned to their original place of purchase.
Should you have any questions or need assistance, please contact us at our customer service email cs.my@ecco.com. We're here to help!
Returns FAQ
You have the option to return your online purchase either in-store or through delivery. For more information about returns, please visit here.
Yes, we gladly accept online returns at any of our concept stores.
Product(s) in new & original condition can be exchanged for a different size within 7 working days of receipt of delivery. Kindly drop us an email at cs.my@ecco.com with your preferred size to initiate an exchange (subject to stock availability). Do note that exchanges for a different model is not allowed due to inventory restrictions. Exchanges can only be processed in ECCO Concept Stores.
Service Need help? Send us an email with your question.
Related FAQs
Only ECCO Shoes that are made with GORE-TEX lining are waterproof.
Click here to explore waterproof collection for Men.
Click here to explore waterproof collection for Women.
ECCO's line of shoes utilises a unique type of fit. Due to this, our shoes are able to fit a very wide variety of feet. ECCOs fit from heel to instep (not to the ball of the foot). We refer to this as the ECCO "Freedom Fit".
Conventional shoes fit across the width of your feet at the toes. This restricts the natural spreading of your toes under the pressure of walking. This "Freedom Fit" allows the toes to move freely as you walk.
We do not recommend this as laundry soap removes the softening agents in the leather. As a result, the leather can become hard and shrink.
Click here to explore our Shoe Care Guide.
Give the shoes plenty of time to dry. Remove the insole and let the shoes dry naturally and never expose them to artificial heat which can damage and distort them.
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