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FREE SHIPPING ON ALL ORDERS | FREE RETURNS WITHIN 14 DAYS
Exchange Policy
We are sorry, but we do not offer exchanges. Our product availability changes daily and we cannot guarantee the availability of the exchange item in your size/color. We suggest that you send your return back and place a new order at the same time.
For any further queries, please get in touch with our customer service team:
Customer service hours are:
Monday - Friday 10:00am - 6:00pm IST
Closed on Holidays, Saturday and Sunday.
Returns FAQ
You have the option to return your online purchase either in-store or through delivery. For more information about returns, please visit here.
Yes, we gladly accept online returns at any of our concept stores.
Product(s) in new & original condition can be exchanged for a different size within 7 working days of receipt of delivery. Kindly drop us an email at cs.my@ecco.com with your preferred size to initiate an exchange (subject to stock availability). Do note that exchanges for a different model is not allowed due to inventory restrictions. Exchanges can only be processed in ECCO Concept Stores.
Service Need help? Send us an email with your question.
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