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END OF SEASON SALE: UP TO 40% OFF + EXTRA 15% OFF STOREWIDE. T&Cs APPLY.
Exchange Policy
We are sorry, but we do not offer exchanges. Our product availability changes daily and we cannot guarantee the availability of the exchange item in your size/color. We suggest that you send your return back and place a new order at the same time.
For any further queries, please get in touch with our customer service team:
Customer service hours are:
Monday - Friday 10:00am - 6:00pm IST
Closed on Holidays, Saturday and Sunday.
Returns FAQ
You have the option to return your online purchase either in-store or through delivery. For more information about returns, please visit here.
Yes, we gladly accept online returns at any of our concept stores.
Product(s) in new & original condition can be exchanged for a different size within 7 working days of receipt of delivery. Kindly drop us an email at cs.my@ecco.com with your preferred size to initiate an exchange (subject to stock availability). Do note that exchanges for a different model is not allowed due to inventory restrictions. Exchanges can only be processed in ECCO Concept Stores.
Service Need help? Send us an email with your question.